For HR professionals and L&D teams

Genos EI used to identify and develop future leaders

The Organisation

• Australia-wide logistics and retail organisation

The issue

• The expertise of senior financial specialists underutilised by other divisions in the organisation
• Senior managers within finance division demonstrating ineffective leadership within own division
• Lower than expected feedback results from stakeholder

The success measures

• Positive impact of financial specialists in wider organisation
• Measurable improvements in senior manager’s leadership capability
• Improved stakeholder feedback

The Genos EI program outline

• Intervention integrated with organisation’s existing leadership competency framework
• Pre-and-post intervention leadership and Genos EI multi-rater assessments were conducted
• Participant briefing session to launch the program
• Series of Genos EI-enhancement one-on-one and group coaching were conducted

The commercial outcome

• 30% increase in senior leaders' demonstration of EI (as rated by others)
• 11% increase in ledership capability (as assessed by direct reports)
• Feedback yielded that senior managers were more collaborative in providing specialist financial advice to stakeholders

The client’s feedback

“Looking at our results, we found that we had broken down some of the formality that existed and further encouraged a greater level of trust, collaboration and interaction within the division. There was a notable improvement in the decision making process as well as the understanding and management of our colleagues’ emotions.”